Before we make it, you get to see it.
Will I see the portrait before it is made?
Yes. Preview approval is included. Production begins only after you approve the design.
What if my photo is not good enough?
We review uploaded photos before production. If the image does not contain enough detail, we will contact you and ask for another photo where possible.
Can I request changes?
Reasonable detail adjustments are available before approval. The exact revision allowance for your piece will be shown on its product page. A new photo, new art direction or complete redesign may require additional time and cost.
When does production begin?
Production begins after you approve the preview. Please check spelling, dates, crop and all visible details carefully before approval.
Will the printed colors match my screen exactly?
Screens and printed materials display color differently, so small variations are normal. We prepare files for the selected material and review them before production.
Can I cancel my order?
Contact us as soon as possible. Cancellation may be possible before design work begins. Once design work or production has started, cancellation may not be possible because the item is made specifically for you.
Do you accept returns on personalized products?
Personalized products generally cannot be returned for a change of mind. If an item arrives damaged, defective or materially different from the approved design, contact us and we will review the issue.
Will you keep my design?
Your approved design may be retained with your order so it can be reused for eligible future EverMiora keepsakes. Retention and deletion details will be explained in our Privacy Policy.