Refund policy

Last updated: August 11, 2026

We create personalized products from the photos and information you provide. Because each item is made specifically for one customer, it cannot normally be returned or resold. This policy explains when cancellation, replacement or refund may be available.

Before design work begins

If you need to cancel or correct an order, contact us as soon as possible at support@evermiora.com and include your order number. We may cancel or change an order only if design work has not begun. Once design work begins, cancellation may no longer be possible.

Proof review and approval

We will ask you to review the proof before production. Please check your pet's recognizable features, spelling, capitalization, dates, composition, crop, selected product, size, orientation and options.

Your order includes one reasonable round of detail adjustments before approval. A new photo, new concept, different pet, major composition change or product change may require a new order or an additional charge disclosed before work continues.

Production begins only after you clearly approve the proof. After approval, personalized items are not eligible for a change-of-mind return, exchange or refund when the finished item matches the approved proof and order details.

Problems we will review

arrives damaged;
has a material production defect;
is the wrong product, size or design because of our error;
materially differs from the approved proof; or
is confirmed lost or undelivered after carrier review, provided the shipping address was accurate.

Include your order number, a description of the problem, and clear photographs of the product, shipping package and label when relevant. Please keep the item and packaging until we finish reviewing the claim.

For an eligible claim, we may provide a replacement or a refund to the original payment method. We will not require a damaged or incorrect personalized item to be returned unless we provide written instructions and, where appropriate, a prepaid return method.

Items not eligible for a free replacement or refund

A free replacement or refund is generally not available when:

the delivered item matches the approved proof but you changed your mind;
a spelling, date, photo, crop, option or other detail supplied or approved by you was incorrect;
the shipping address supplied at checkout was incorrect or incomplete;
damage resulted from misuse, improper handling or failure to follow verified care instructions;
minor color differences result from normal screen-to-print variation and the product otherwise matches the approved proof; or
the request is submitted more than 30 days after recorded delivery.

Where practical, we may offer a paid remake for a customer-input or address error. Any price and shipping charge will be disclosed before you accept it.

Shipping delays and unshipped orders

If we cannot ship within the time stated in your order information, we will notify you and provide the choices required by applicable law, which may include agreeing to a revised shipment date or cancelling the unshipped order for a prompt refund.

Refund processing

Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund. Shipping charges are refunded when required by applicable law or when the entire order is cancelled because we cannot ship it.

Consumer rights

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer-protection law.

Contact

Email: support@evermiora.com
Business: EverMiora
Business location: Haicang District, Xiamen, Fujian, China