Shipping policy
Last updated: August 11, 2026
Where we ship
We currently accept orders for delivery within the United States. We do not promise delivery to P.O. boxes, military addresses, U.S. territories or other restricted destinations unless checkout accepts the address and we have confirmed carrier service.
How the timeline works
A personalized order has three stages: photo and order-detail review; proof creation, customer review and approval; and production and carrier transit.
Production does not begin until you approve the proof. Requests for a new photo, missing information, customer revisions or delayed approval may move the estimated ship date.
Our current estimates are:
- Production after proof approval: approximately 2 business days.
- Order produced in China and shipped to the United States: approximately 7–10 business days in carrier transit.
- Order produced in the United States: approximately 3–5 business days in carrier transit.
The applicable transit estimate depends on the production location selected for the order. These are estimates, not guaranteed delivery dates. Any time-sensitive delivery requirement must be confirmed by us in writing before purchase.
Production location
Some products may offer a choice between production in the United States and production in China. U.S. production is not available for every product. The production-location options actually available for a product will be shown on its product page or during ordering, and the customer selects from those available options.
We will not substitute a different production location without notifying the customer. If the selected location becomes unavailable before production, we will offer an available alternative and obtain the customer's agreement, or allow cancellation of the affected unshipped item with a refund as required by applicable law.
Shipping charges
Available shipping methods and charges are shown at checkout. Taxes and any additional charge that applies to the entered address will be disclosed before payment whenever the platform supports that calculation.
Tracking
When tracking is available, we will send it to the email address provided with the order. Carrier tracking may take time to update after a label is created. A shipping label alone does not mean the carrier has received the package.
Address changes
Review the shipping address carefully before ordering. Contact us immediately if it is wrong. We cannot guarantee an address change after production or fulfillment begins.
If an order is returned, delayed, lost or delivered incorrectly because the customer supplied an incomplete or incorrect address, the customer may be responsible for verified reshipping or remake costs. We will disclose those costs before proceeding.
Delivered but not received
If tracking shows delivered but the package is missing, first check the delivery location, household members, neighbors, building reception and any carrier delivery notice. Then contact the carrier and email us promptly with your order number. We will help review the available tracking information and carrier claim options.
Damage, loss and wrong items
See our Refund Policy. Keep the product, packaging and shipping label and provide clear photographs when submitting a claim.
Delays
We will make shipment representations only when we have a reasonable basis for them. If we learn that we cannot ship within the stated time, we will notify you and provide the delay-consent or cancellation/refund options required by applicable law.
Severe weather, carrier disruption, address problems and delayed customer responses can affect timing. These circumstances do not remove any cancellation or refund right required by law.
Contact
Email: support@evermiora.com
Business: EverMiora
Business location: Haicang District, Xiamen, Fujian, China